I’m the digital host of Swiss Hotel Apartments. Availability, bookings, check-in, late check-out, airport transfers, or the best fondue near your apartment. I answer in seconds, day and night, in your language, with our team behind me.
Choose whatever is easiest for you. Heidi answers the same way on every channel, day and night.
Ring our line and Heidi picks up on the first tone. No waiting music, no opening hours.
Call now →Text Heidi the way you text friends. Photos, voice notes and questions welcome.
Open WhatsApp →Comparing residences? Heidi sits in the corner of every page, one click away.
Open chat →Heidi also answers direct messages on Instagram and Facebook.
@swisshotelapartments →Everything a good host does, from the first question to the invoice, with a human colleague one sentence away.
Check dates, compare apartments and book directly. Best rate, no middleman.
Digital key, arrival times, parking and step-by-step directions to your residence.
Wi-Fi, appliances, housekeeping, late check-out. Sorted in one message.
Restaurants, excursions, ski passes and trains. At 2 a.m. if needed.
Airport transfers and private drives across Switzerland, arranged in a few messages.
Receipts, date changes and cancellations. Handled instantly, confirmed in writing.
Just say “I’d like to speak to a person” and Heidi hands you over to our guest relations team. Or reach them directly.
Heidi is developed by the AI lab of Swiss Hotel Apartments, myswiss.ai
Heidi is ready whenever you are.
Call +41 79 566 30 00