Your 24/7 AI Concierge
I’m the digital host of Swiss Hotel Apartments. Availability, bookings, check-in, late check-out, airport transfers — or the best fondue near your apartment. I answer in seconds, day and night, in your language, with our team behind me.
Talk to Heidi
Ring our line and Heidi picks up on the first tone — no waiting music, no opening hours.
Call now →
Comparing residences? Heidi sits in the corner of every page, one click away.
Open chat →At your service
Check dates, compare apartments and book directly — best rate, no middleman.
Door codes, arrival times, parking and step-by-step directions to your residence.
Wi-Fi, appliances, housekeeping, late check-out — sorted in one message.
Restaurants, excursions, ski passes and trains — at 2 a.m. if needed.
Airport transfers and private drives across Switzerland, arranged in a few messages.
Receipts, date changes and cancellations — handled instantly, confirmed in writing.
Real people, too
Just say “I’d like to speak to a person” and Heidi hands you over to our guest relations team — or reach them directly.
