Get in touch

Contact
us.

Our team answers in English, French, German and Arabic — by phone, email, or chat, around the clock.

Call us

+41 58 261 99 99

Reservations and guest services, 24/7.

Email us

hello@swisshotelapartments.ch

We reply within one working day.

Head office — Montreux

Rue du Théâtre 9
1820 Montreux, Switzerland

Interlaken office

Untere Bönigstrasse 8
3800 Interlaken, Switzerland

Faster? Just message us.

Our concierge team and AI assistant answer in the same place — website, WhatsApp, Instagram or Facebook.

Start a conversation

Find us.

Your AI Concierge

Meet Heidi.
Always on. Always yours.

Heidi answers in seconds, day and night, in your language — restaurant tables, late check-out, airport transfers, ski passes. Message her the way you message a friend, and she takes care of the rest with our team behind her.

WhatsAppVoiceWeb chatEvery language24 / 7
Chat with HeidiReach the team
H
Heidi · Swiss Hotel Apartments
Online now
Hi Heidi! We land in Geneva at 9pm Friday — can you arrange a pick-up to Montreux?
With pleasure! A Mercedes will be waiting at arrivals, Friday 21:00. Your driver's details will follow here. Anything else? 🇨🇭
Perfect. And a table for two somewhere nice on Saturday?
Booked — lakeside terrace at 19:30, confirmation sent. Enjoy Montreux!

Powered by Swiss Hotel Apartments

24/7 AI Concierge

Grüezi, I’m Heidi.

I’m the digital host of Swiss Hotel Apartments — available around the clock, in your language, on whichever channel you prefer. Availability and bookings, check‑in and door codes, directions, chauffeur transfers, invoices, or the best fondue near your residence: I answer in seconds, day and night.

Call Heidi — +41 79 566 30 00 WhatsApp Hello Heidi →
Heidi - AI voice agent

AI Voice Agent

Call our line and Heidi picks up on the first tone — no waiting music, no opening hours. Book, change or ask anything by voice.

+41 79 566 30 00

WhatsApp

Message Heidi the way you message friends — photos, voice notes and questions welcome. Confirmations arrive in the same thread.

Chat on WhatsApp

Website Chat

Click the Heidi bubble in the corner of any page — she chats with you while you browse residences and experiences.

Open the chat

Social Media

Heidi also answers direct messages on our social channels — follow along for new residences and alpine inspiration.

InstagramFacebook

● Online nowAvailable 24/7Answers in secondsEnglish · Deutsch · Français & moreSay “I’d like a person” and our team takes over

Heidi is the AI assistant of Swiss Hotel Apartments. Conversations are handled by AI so we can respond instantly at any hour — a member of our guest relations team is always available on request at +41 58 261 99 99 or hello@swisshotelapartments.ch.