Every serviced apartment operator knows this problem. Guests arrive at every hour, in every language, at buildings with no front desk. They call about a late flight at 23:40, ask on WhatsApp where to park, want to know whether the Jungfrau train runs on a Sunday. Our team is excellent, but a team sleeps. Our guests do not.
Nothing on the market solved it. The chatbots we tested were built for hotels with a lobby and a night porter. The voice systems could read out a menu but could not tell you whether a two bedroom apartment in Interlaken was free this weekend. So we did what we have done at every step of building Swiss Hotel Apartments: we built it ourselves.
Heidi
Heidi is the result. She answers our main guest line, our WhatsApp number, the chat on this website and our Instagram and Facebook messages. She checks live availability and rates directly in our property management system, books, handles arrivals and door codes, adds an airport transfer when a guest mentions a flight, and hands over to a person the moment someone asks for one. If you have called us this year, there is a fair chance you spoke to her first. You can meet her at Hello Heidi.
Why a company
Heidi worked so well for us that other operators started asking for her. Hoteliers, residence operators, chalet agencies. The same question every time: can we have this?
So we created myswiss.ai, a Swiss company born inside Swiss Hotel Apartments, with one job: keep developing the technology behind Heidi for our own residences, and bring it to other hotels that want their guests answered, always. It is the first time we have turned something we built for ourselves into a product for others, and the reason it works is simple. We are the first customer. Every feature runs on our own five-star guests in Interlaken, Grindelwald and Montreux before it ships. If it does not work at three in the morning for us, it does not ship.
What this means for you as a guest
Nothing changes, except that it keeps getting better. Heidi remains your 24/7 host at Swiss Hotel Apartments, the humans remain behind her, and every improvement we build for other hotels lands at our residences first.
For hotels
If you run a hotel or residence and want to hear Heidi on your own phone line, the new site is at myswiss.ai. Or skip the site and call her on +41 79 566 30 00. She will take your details.
Asaad Al Taher, Founder of myswiss.ai, Founder and CEO, Swiss Hotel Apartments
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